Weekly round-up news - ecommotors

Our weekly round-up of news for the automotive aftermarket. If you want to receive more news in your email inbox, please subscribe to our newsletter where you will receive industry news on a bi-weekly basis.

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CarParts.com CEO Says Data Horsepower Will Drive Disruption in the Auto Aftermarket

When the CV joint on your used car finally breaks, your first thought isn’t how data science and optimized supply chain figure into that repair. But they do, by ensuring that part is readily available and affordable, as the calculus of pouring money into used cars is emotional.

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Consumer satisfaction with aftermarket service providers declines

Consumers in the United States are less satisfied with aftermarket service providers, a new J.D. Power study finds. In a news release, the company said its 2023 U.S. Aftermarket Service Index (ASI) Study, which was released May 2, shows that overall consumer satisfaction declined year-over-year in the three segments the study is based on. Those segments, which consider a 1,000-point scale, are: quick oil change (-18 points), full-service maintenance and repair (-7), and tire replacement (-6).

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Promoting awareness: The importance of automotive sustainability

With prices of many consumer goods rising considerably over the past 18 months, there are signs the willingness to purchase sustainable products has decreased. What does this mean for the auto industry and aftermarket lubricants?

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Auto Care Association Forms Sustainability Committee

The Auto Care Association announced the formation of a new advisory committee that focuses on environmental sustainability in the auto care industry.

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myTVS partners with Oracle to enhance its unique digital business model for the automotive aftermarket industry

myTVS, a digital business model in the automotive aftermarket industry, has been making waves with its innovative approach to delivering services to customers, retailers, and garages.

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CarMD Releases Vehicle Health Index Check Engine Lights Most For Catalytic Convertor, Oxygen Sensor & Ignition Coils

CarMD.com Corporation, a leading provider of automotive diagnostic data, today released its 2023 CarMD® Vehicle Health Index, an annual study of check engine light-related car repair trends.

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To find out more about the automotive aftermarket, or for a no-obligation introductory discussion, please contact us.

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Amazon Prime Day and Brand protection – what is the right approach?

Previous Prime Days allowed brands to use the event to test out strategies and restock for Q4 shopping holidays. But unfortunately, from last year no such luxury exists. As Amazon does not reveal the exact date of Prime Day until a few weeks prior, brands are now choosing whether or not to invest in Prime Day.

Energy insecurity is here and here to stay

With Russia providing 10-25% of the world’s oil, gas and coal exports, many countries, especially in Europe, are vulnerable. Gasoline prices in Los Angeles exceed $6 a gallon for the first time. Oil jumped to $122 a barrel last week after a storm damaged a pipeline from Central Asia to the Black Sea and Iran-backed Houthi rebels attacked Saudi energy facilities.

Beating inflation – is the automotive aftermarket expected to grow?

According to the late-2021 sector appraisal study of the OSS (The Turkish Automotive Aftermarket Association) last year, compared to 2020, there was an average increase of 43.5% in sales. Although average sales are expected to grow by 23.5% this year, the percentage of those planning to invest over the same period has fallen to 38.2% on average.

The Rise of Subscription-Based Services in the Automotive Aftermarket

Subscription-based services are becoming increasingly popular in the automotive aftermarket industry, as businesses seek new ways to generate revenue and enhance the customer experience. Here’s a closer look at this growing trend: What are Subscription-Based Services in the Automotive Aftermarket?

The effect of the Lockdown on our cars and the Automotive Aftermarket Industry

While we are staying at home quarantining, our cars remain parked, which inevitably affects their performance. Traffic declined by 80 percent in most cities during the “Stay at home” regime and a typical car is only in use 1% of the time. This means that our cars are idle around 97% of the time during the pandemic and we all know long periods without operation are not good for the engine.

What did the experts not foresee and who benefitted?

The chips crisis Some of the smartest and most insightful people work in the automotive sector. They are used to planning things for years to come and using every detail or information they have to enable their companies to meet the standards of safety, fuel economy, and functionality that customers expect.

What Are the Clouds that Make Up the Automotive Storm?

Oxford Languages’ dry definition of a storm reads “a bad situation caused by a combination of adverse factors”. Unfortunately for carmakers, something similar to storm has been happening to their business in recent months. The crisis threatens the entire financial year 2021 for many automotive giants, may continue in 2022, and forces them to make unprecedented changes in their business and future.

What are the dis-advantages of automotive aftermarket ecommerce?

This post covers the disadvantages of automotive aftermarket ecommerce, and it’s a continuation of the content in which we discussed the benefits of it. Like everything in our lives, ecommerce has its disadvantages, which is what we want to share in order to be as objective as possible and prepare people for the difficulties they may face.

The hidden war on the automotive front

“Sustainable development” and “climate neutrality”; these phrases will determine the future of the automotive industry. But doesn’t the future deprive us of choice?

The story so far in the Automotive Aftermarket

The two capital auto parts markets are firstly the automotive components from the original equipment manufacturer (OEM) and secondly – the automotive aftermarket. And the auto aftermarket is big, layered, and resilient, capturing the attention of financial and strategic buyers.

ecommotors Tech Platform receives two eBay awards

As in those challenging times, we need to accept the “new normal” and come with a different level of solutions and expectations. eBay recently demonstrated their innovative spirit at eBay Connect, an event that is made for developers to innovate, to discuss APIs and the future of the online marketplace, organised and conducted entirely online.

Energy insecurity is here and here to stay

Automated customer service – The What, The Why and The How

In our previous blog post, we explained why customer relations are important in ecommerce and gave you examples of how to improve them. In this post we’re going to explain why it’s a good idea to involve automation in your customer service. Nowadays, a journey to buying starts at home, online. Right from the time customers land on your product, every initial interaction can mould their experience and end decision.

The Automotive Aftermarket and the story so far prt2

Тhe world is slowly but steadily preparing for the phrase “step on the gas” to become meaningless. While the necessity for change is once again proving to be the mother of innovation (check our blog post “Aftermarket vehicle hybridization”) some unpredicted and some predicted challenges arise for many.

The advantages of automotive aftermarket ecommerce

People are more and more intrigued by investing in ecommerce. In the following lines, we’ll share information about the pros seen through the eyes of ecommerce businesses.

Guide to choosing the Right Software to Grow Ecommerce Sales part 1

Choosing the right technology that covers your specific business needs is often not a quick or easy task. While many favour one main sales channel, there is the argument for why most brands should prefer D2C and be diverse with their ecommerce presence.

Key countries and car manufacturers are absent in the global emissions agreement

The global agreement to eliminate emissions from all new cars by 2040 is struggling to win support from key countries and automakers.

Are metals the new oil?

Carmakers plan to invest nearly US$515 billion in electric car production by the end of the decade. According to a study by the consulting company AlixPartners, by 2025 the investment in the production of electric cars will reach US$330 billion, and in 2020 automobile companies spent a total of nearly US$225 billion on capital expenditures and research. But is it worth it?

How the Pandemic Drives the ecommerce Boom

Online B2B ecommerce business will grow by more than 70%. The pandemic significantly accelerates the growth of B2C and B2B e-commerce, according to reports.

How Competition in Automotive Sales is Increasing

The entry of technology giants like Apple, Samsung, and Sony with huge amounts of funds into the Automotive industry has brought unprecedented challenges. In the modern world of business, growth and ideas are of critical importance and a failure to grow can lead to more than just negative results. Even a long-time stock market fixture like General Motors is judged on its quarterly growth rates.

To omnichannel or multichannel? That is the question

Following our guide to How to start selling, in this blog post we define omnichannel and multichannel. These are two very typical marketing strategies that are focused on using multiple channels to reach potential or existing customers. The main difference between them is the customer experience.

eBay Parts & Accessories Mandates – the Inside Track

According to eBay, there are about 90 million live listings for parts and accessories (‘P&A’)at any time on the marketplace. Every day people buy these parts and accessories for their vehicles from eBay and it’s important for them to find the right part for their car.

Channel conflict when going D2C

In our previous blog post, we discussed D2C (‘Direct to Consumer’) and its potentially biggest benefits. In this one, we explore the channel conflict which can occur when switching to a different channel. We argue that it’s always an opportunity – if you’re prepared.

Meet us at the UK Garage & Bodyshop Event, NEC Birmingham, 8-9 June

We will be in Birmingham to meet all of you in person and talk about our favourite market – the automotive aftermarket – at the UK Garage & Bodyshop Event. The event is a focused UK event for garages and body shops providing training, tools and technology all in one place.

Тhe aftermath of Amazon Prime Day

In our previous Amazon Prime Day blog post we discussed the choice brands have to make on whether or not to invest in this event which is full of unknowns. Since a handful of large retailers were also offering rival sales events: Target’s Deal Days (June 20-22 in 2021, July 11-13 in 2022 ), Best Buy’s ...

Aftermarket vehicle hybridization

After the shutdowns in the spring of 2020 and a slow restart in the third quarter, there was a boost at the end of the same year with increased demand and the need for inventory rebuilding. Since electrification is happening all over the globe and it’s growing at a rapid speed, new ideas, inventions, and also old “forgotten” ones are emerging and taking hold.

Eco Treats for the Aftermarket

In recent years, the public’s desire for long-term eco-policies, change of consciousness and increased desire for environmental protection has been growing. This is due to several factors such as more understanding of global warming and its consequences (in some cases the whole discovery of it), overproduction (leading to too much waste that can’t be stored) and the opposite – not enough production (with inflated prices and unclear or slow delivery time).

D2C – the argument for why most brands should prefer it

A lot of brands today prefer D2C selling. It’s only one area of e-commerce business but it has changed a lot in recent years as cutting the intermediary out of the picture earns a higher margin and provides direct access to customers and data. Commerce has always been driven by shoppers and their preferences, so for them all the information is crucial.

AVOID DATA DECAY / BAD DATA

What is ‘Data decay’ (bad data)? This term refers to the degradation in the quality of data. The importance of collecting and managing your data is undoubted. But if you only store and don’t have a routine for updating and cleaning your data, then you’re not maximising your sales success. Like most things, data needs a regular clean and polish to keep it performing at its best.

Online Sales – How To Start Selling? part 2

It’s not a lie to say that starting an online store can be confusing. This is the second part of our two-part guide to help you in your path of growing. You can check the first part here – Online Sales – How To Start Selling? part 1 . In this part, we’ll cover sales through social networks, provide answers to some questions and more.

ecommerce customer service

Nowadays ecommerce businesses have the opportunity to function like normal stores, but with the additional reach and flexibility of online commerce. However, ecommerce businesses need to bring more to the table to meet modern high customer expectations. Which inevitably means more tailored and responsive customer service for supporting brand consistency and recognition.

Mistakes brands make on ecommerce marketplaces

Marketplace platforms allow businesses to increase their revenue by acting as middlemen and pairing buyers with sellers. To get the most out of the marketplace opportunity, brands and retailers need a clearly defined customer proposition, practical strategy, and a tested formula for success.

The Automotive Aftermarket in 2023 and Beyond: Key predictions

The automotive aftermarket industry is one of the most dynamic and rapidly growing industries in the world, with an estimated value of over $1 trillion globally. As technology advances and the demand for new and improved automotive products continues to increase, it is important to understand the trends and predictions for the industry in the coming years. Here we are going to share some of the key predictions for the automotive aftermarket industry in 2023:

How COP26 Decisions Affect the Automotive Sector

COP26 (Key countries and car manufacturers are absent in the global emissions agreement, where the behemoths of the global car industry – the US, China and Germany – all declined to sign) showed the world both sides of the same coin:

What is happening in the world of ecommerce?

We regularly hear or read how things are going more and more online, especially after the last couple of years ( you can check our blog post How the Pandemic Drives the ecommerce Boom ) and the metaverse, but are there any numbers to support the allegations?

Managing your Data, the right way

In our previous blog post, we talked about Channel Conflict and we mentioned something of great importance – data is worth its weight in gold. Data’s importance can easily be compared to gold as data isn’t that valuable in its raw state.

Online Sales – How To Start Selling? part 1

Years ago, businesses wondered if it made sense to invest in online stores and if they would spend their time developing an ecommerce channel. Everyone was used to working in an offline environment through physical sites, and business growth opportunities included opening new sites or finding new partners (you can check our blog post “D2C – the argument for why most brands should prefer it”).

The Automotive Aftermarket in 2023 and Beyond: Key predictions

How COP26 Decisions Affect the Automotive Sector

Key countries and car manufacturers are absent in the global emissions agreement

The global agreement to eliminate emissions from all new cars by 2040 is struggling to win support from key countries and automakers.

Energy insecurity is here and here to stay

Guide to choosing the Right Software to Grow Ecommerce Sales part 1

The Automotive Aftermarket and the story so far prt2

Meet us at the UK Garage & Bodyshop Event, NEC Birmingham, 8-9 June

Managing your Data, the right way

Aftermarket vehicle hybridization

What is happening in the world of ecommerce?

The effect of the Lockdown on our cars and the Automotive Aftermarket Industry

What Are the Clouds that Make Up the Automotive Storm?

The advantages of automotive aftermarket ecommerce

People are more and more intrigued by investing in ecommerce. In the following lines, we’ll share information about the pros seen through the eyes of ecommerce businesses.

To omnichannel or multichannel? That is the question

Online Sales – How To Start Selling? part 1

Тhe aftermath of Amazon Prime Day

Channel conflict when going D2C

Are metals the new oil?

Beating inflation – is the automotive aftermarket expected to grow?

Online Sales – How To Start Selling? part 2

Energy insecurity is here and here to stay

The hidden war on the automotive front

“Sustainable development” and “climate neutrality”; these phrases will determine the future of the automotive industry. But doesn’t the future deprive us of choice?

D2C – the argument for why most brands should prefer it

Automated customer service – The What, The Why and The How

eBay Parts & Accessories Mandates – the Inside Track

ecommerce customer service

The Rise of Subscription-Based Services in the Automotive Aftermarket

Amazon Prime Day and Brand protection – what is the right approach?

How the Pandemic Drives the ecommerce Boom

Online B2B ecommerce business will grow by more than 70%. The pandemic significantly accelerates the growth of B2C and B2B e-commerce, according to reports.

What did the experts not foresee and who benefitted?

What are the dis-advantages of automotive aftermarket ecommerce?

Eco Treats for the Aftermarket

Mistakes brands make on ecommerce marketplaces

How Competition in Automotive Sales is Increasing

The story so far in the Automotive Aftermarket

AVOID DATA DECAY / BAD DATA

ecommotors Tech Platform receives two eBay awards

E-Motive’s ecommotors PPE Portal work earns an IAAF Outstanding Innovation Award

Cheltenham, England, Wednesday 9th December – IAAF member E-Motive, whose ecommotors tech platform powers key parts of the eBay-NHS PPE portal, won the ‘Outstanding Innovation During the Covid-19 Crisis’ category at the recent IAAF Pride of the Aftermarket Awards 2020.

Brexit – Relief that “no deal” was avoided but how is it working out? Part 2

Who won in the UK-EU Trade and Cooperation Agreement? The Agreement is now in force without tariffs and quotas. As the first EU tariff and quota-free deal with any country, it looks like the EU got the deal it wanted even if it did compromise on the details.

eCommerce + motors = ecommotors – the aftermarket formula for success

In this post we talk through the aftermarket ecommerce success formula for vehicle accessories that inspired the founding of ecommotors.

Aftermarket ecommerce – Part 3

In this post series, we look what it takes for establishing a thriving online multichannel and multi-brand aftermarket business for motor parts.

ecommotors and Automechanika Birmingham – collaborating on aftermarket digitalisation

If you’re in the automotive aftermarket business then you’ve probably heard of Automechanika Birmingham. It’s the UK’s leading exhibition for the automotive aftermarket and supply chain sector, usually attracting over 12,000 visitors and over 500 exhibitors. Automechanika Birmingham’s ultimate parent is Messe Frankfurt Exhibition GmbH.

How COVID-19 and Brexit are Affecting the Automotive Market

The automotive industry in the United Kingdom has suffered significant losses since the beginning of the pandemic. The COVID crisis has cost the car industry around £ 20 billion. Meanwhile, monthly sales in China exceeded those in 2019 and for 2021 they are expecting to rise another 4%.

How to choose the Right Software to Grow your Ecommerce Sales part 2

In our previous blog post, we started the topic of software selection. We covered a few important points on why invest in software solution and how potentially you can fall behind the competition if you don’t.

Aftermarket ecommerce – Part 1

In this 2-post series, we look at how auto accessories brands and manufacturers can succeed in aftermarket ecommerce.

A Brief History of Brexit – How is it working out? Part 1

The Brexit deal between the UK and the EU reached completion just a week before the end of 2020. Businesses and consumers didn’t have much time to prepare for the changes that took place on January 1, 2021.

Tax, customs, importing, exporting, marketplace and web store ecommerce – what happens from 01.01.21

If you source or build products inside the UK and you sell to UK-resident customers, you can stop reading; no change for you. Likewise if you provide most services to the UK from the UK.

Aftermarket ecommerce – Part 2

In this 2-post series, we look at how brands and manufacturers can succeed in vehicle parts aftermarket ecommerce.

ecommotors and the IAAF – embracing acceleration through the 4 E’s

A couple of months ago, shortly before we launched ecommotors, our parent company E-Motive joined the IAAF. The Independent Automotive Aftermarket Federation is just that, promoting and securing the future of the sector and its members, who comprise hundreds of manufacturers, suppliers, warehouse distributors, buying groups and independent garages.

ecommotors Tech Platform Helps Power eBay NHS PPE Portal

The marketplace news website Tamebay recently published an update to the project, stating that eBay had committed to extending their partnership with the NHS Supply Chain and Department of Health and Social Care to 31st March 2021, to see the country through potential additional waves of the coronavirus pandemic and the winter flu season.