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Month: June 2021

Automated customer service – The What, The Why and The How

23 November 202310 June 2021

In our previous blog post, we explained why customer relations are important in ecommerce and gave you examples of how to improve them. In this post we’re going to explain why it’s a good idea …

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Amazon Prime Day and Brand protection – what is the right approach?

23 November 20234 June 2021

Previous Prime Days allowed brands to use the event to test out strategies and restock for Q4 shopping holidays. But unfortunately, from last year no such luxury exists. As Amazon does not reveal the exact …

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